Macromedia is the Source and Center of multimedia, with a support system that is guaranteed to help you make the most of your multimedia investment.
Click any of the programs listed at the left to find out more about the valuable services, support, and programs Macromedia provides.
TECHNICAL SUPPORT
The manufacturer of the product that included Macromedia xRes S.E offers technical support options. Please contact the manufacturer for tech support.
Macromedia also provides a range of technical support.
-- Unlimited free support via online services.
-- Fax on Demand, technical notes on products and information on services
24 hours a day via fax. Call 800-449-3329 or 415-863-4409.
END USER SERVICES
MACROMEDIA INTERNATIONAL USER CONFERENCE
The industry's premier multimedia event, the Macromedia International User Conference is geared to the needs of graphic designers, developers, publishers, trainers, and anyone interested in getting started, making connections, or learning more about the multimedia and design process. Since 1990, this annual event has drawn the best and brightest professional from the corporate, technical, publishing and education industries. Call 415-252-2000 for more information.
ONLINE SERVICES
Macromedia provides users with 24-hour access--on America Online, CompuServe, and MSN--to technical support, product updates, tips and tricks, and information about Macromedia products, programs and services.
Here's how to find Macromedia's forum on each of those services:
-- America Online: MACROMEDIA
-- CompuServe: GO MACROMEDIA
-- MSN: GO MACROMEDIA
USER GROUPS
Macromedia User Groups are a great way to network with Macromedia developers, multimedia enthusiasts, and corporate contacts--not to mention a way to stay in touch with Macromedia.
For a list of Macromedia User Groups, please call our MacroFacts 24-hour fax information line at 800-449-3329. A listing is also available on our World Wide Web site at www.macromedia.com.
If you're interested in starting a Macromedia User Group, Macromedia will help with mailings, speakers, and demonstration software. For more information on starting a Macromedia User Group, please call our MacroFacts 24-hour fax information line at 800-449-3329. The information is also available on our World Wide Web site at www.macromedia.com.
MADE WITH MACROMEDIA
Macromedia's royalty-free licensing policy means that you can distribute applications created with Director or Authorware to millions of Macintosh and Windows platforms. Free. Simply include the Made with Macromedia logo on your product's packaging and credit screen and register your product with Macromedia to qualify. Please read the runtime distribution license agreement and logo usage guidelines included in the Made with Macromedia package in your copy of Director or Authorware for details.
For more information on Macromedia's royalty-free licensing policy, please call our MacroFacts 24-hour information line at 800-449-3329 or 415-863-4409, or you can download the royalty-free licensing agreement, application, and logos from our World Wide Web page at www.macromedia.com. Go to the Gallery section.
PROFESSIONAL PROGRAMS
WORLDWIDE DEVELOPER PROGRAM
The Macromedia Worldwide Developer Program is your direct link to Macromedia and its wealth of technical information and market support services.
Level 1
The Macromedia Developer Association (Level 1) includes:
-- Developer CD-ROM
-- Quarterly mailings
--An email information service that brings weekly product, technology and market information right to your personal email box.
Level 2
The Macromedia Authorized Developer Program (Level 2) includes:
-- All of the benefits of Macromedia's Developer Association
-- Client and project referrals via the Macromedia Referral Network
-- Preferred access to Macromedia's Beta Program
-- A 50% discount on Macromedia Direct Training
-- A 30% discount on Macromedia's International User Conference.
Call 415-252-2000 for an application and more information on the Worldwide Developer Program.
WORLDWIDE AUTHORIZED TRAINING PROGRAM
Macromedia's Authorized Training Program is designed to support training businesses and institutions that wish to deliver Director and Authorware courses to outside clients, as well as grow and become more successful in the multimedia training market.
Benefits include:
-- Special pricing on Macromedia licenses and training materials
-- Membership in the Macromedia Referral Network
-- Quarterly mailings
-- 30% discount on Macromedia's International User Conference
Call 800-396-0129 or 415-252-7999 for an application packet. International trainers should contact their local Macromedia distributors. (For information on Macromedia's FreeHand Instructor's Kits, call 800-396-0129.)
XTRAS
Macromedia can provide technical and marketing support to developers who are creating Xtras--add-on tools to Macromedia's applications. Xtra Development Kits (XDKs) are available online today for Macromedia FreeHand Macintosh and Windows on our World Wide Web site at www.macromedia.com. Also check the web site for information about developing Xtras for SoundEdit 16, Director, and other Macromedia applications as it becomes available.
CHANNEL PROGRAMS
MACROMEDIA VAR & PREFERRED RESELLER PROGRAMS
Macromedia's VAR and reseller programs are partnerships designed to help make your multimedia business more successful by supporting and endorsing you as an authorized VAR or Reseller and expert on Macromedia products.
This program enables qualified imaging centers to regularly receive:
-- The most up-to-date technical information about Macromedia products
-- Macromedia Priority Access technical support via a toll-free 800 number
-- Deep discounts on FreeHand licenses
-- Five packs and upgrades
-- A listing in the Macromedia Authorized Graphics Imaging Centers referral program.
Call 800-340-8148 to request an application.
CONTACTING MACROMEDIA
Customer Service
Call 800-288-4797 or 800-288-8108
Fax on Demand
Call 800-449-3329 or 415-863-4409
International User Conference
Call 415-252-7999
Macromedia xRes Product Team
Fax 415-626-0554. Contact the Macromedia xRes product team with suggestions and feedback about Macromedia xRes.
Source & Center
Call 415-252-7999. Contact Source & Center for training, consulting services, priority access, referrals for multimedia development, and authorization programs for trainers and developers.
